The Tax Administration goes digital

Activity-based spaces bring radical changes to the way we work. Perhaps the most visible change is the paperless office. Almost all documents, archives and even some meetings are moving into the digital world.

Solutions that meet the values

The OP Financial Group’s head office block in Vallila will be completed in October 2017, and between 4,500 and 5,000 employees will work there. In addition to OP, the block will house the Finnish Tax Administration’s Steering and Development Unit, the Uusimaa Corporate Tax Office and the Tax Office for Major Corporations. These organisations share six themed restaurants and a gym. The activity-base spaces are very similar to the public spaces located in the lobby. Employees work at unassigned desks, and there are quiet rooms and conference rooms that can be used when required. When entering a floor, the café area, which is a great place to meet colleagues, is the first to come into view.

Getting rid of old work methods

As people move into a new work environment, many of the old methods become obsolete and are replaced by new ones. Both the OP and Tax Administration employees work with information, and sharing, receiving, handling and producing information is the central element. “The new methods are closely linked to paperless operations. People carry their workstations, i.e. laptops, with them all the time, and the devices contain everything they need,” says Olli Aalto , a leading specialist at the Tax Administration. Riitta Juutilainen , Director of Facility Services at the Tax Administration, points out that the change should not be governed by the floorplan. “The work environment is always for carrying out operations. It’s good to question the old methods and make changes one step at a time,” she says.

Watch Olli Aalto’s presentation on Senaatti-areena

Watch the video on the workspace revamp at the Finnish Tax Administration

“Be brave and take the first step – everyone will benefit from the outcome.”

Spaces that support the strategy

The move into activity-based offices supports the Tax Administration strategy. “According to our strategy, we work together proactively. The work environment is designed to promote this. We meet our colleagues in the open spaces, and the interaction is the most valuable element,” says Olli Aalto. According to Riitta Juutilainen, the new work environment is a manifestation of the Tax Administration’s values: “Our values are trust, collaboration and embracing new things. The activity-based environment enables us to follow these principles. The arrangement of spaces and our working methods are based on trust: we trust that colleagues do their job, supervisors trust their teams and the management trusts that the targets are achieved.”