Contact us

Here you can find our contact details and offices.

Defence Properties Finland

Isoympyräkatu 10, P.O. Box 1, 49400 Hamina
(navigators provide better directions using Jääkärinkatu 4)
National switchboard +358 294 830 000
Business ID 3169414-8

Enquiries, requests for material and complaints:
Registry: kirjaamo@puolustuskiinteistot.fi

Our email addresses are in the format firstname.lastname@puolustuskiinteistot.fi

Service production, chief operating officer Ari-Pekka Laxén +358 294 832 000

Our offices

Communications

Senate Marketing and Communications Unit is responsible for Group communications.

Get in touch with us, we’re happy to help.

Marketing and Communications Director Sanna Jääskeläinen +358 40 830 8104

Communications Manager Leena Syrjä +358 40 735 4273

Communications Manager Outi Tarkka +358 40 579 4779

Communications email addresses are in the format firstname.lastname @senaatti.fi

Senate Group`s e-service

Welcome to Senate Group`s e-service! Here you can log into our digital services, for which you have user IDs. Log into the services with your Virtu ID or email address.

Go to e-service

Procurement and invoicing

Defence Properties Finland processes purchase invoices electronically. We use Handi, the electronic invoice and order processing system managed by Senate Properties. Invoices must be issued in accordance with our invoicing instructions.

Go to instructions

Material bank

In our material bank you will find photos, our graphic guidelines, logos, icons and site boards. The images are for communication purposes.

Go to Material bank

Customer support centre

We serve our Finnish Defence Administration customers around the clock. Requests for service and fault reports can be made through our electronic maintenance system. Customers can find the fault report channel in the TUVE computer start-up menu under T as TUVE Huto.

You can also contact us by email at asiakastuki@puolustuskiinteistot.fi or by phone on 029 4831 900.

Other contacts through our phone switchboard, tel. on 029 4830 000.

Complaints and feedback

We always want to do what is best for our customers, but sometimes things go wrong anyway. If you feel that there has been a mistake or deviation with regard to our contract, you should first contact your Defence Properties contact person. If the processing of the issue requires it, you can file a written complaint at our registry office: kirjaamo@senaatti.fi. We will appoint a person responsible for handling your complaint and notify you of the appointment in a few business days, and the responsible person will get back to you within 28 working days and discuss the matter with you if necessary. In exceptional cases the processing may take longer, in which case you will receive an estimate of the expected response time. You can also give informal feedback directly to your Defence Properties contact person or via the feedback channel on our website.